Working in the tourism and hospitality industry can be fun and exciting. It also can be very stressful. Its easy to enjoy assisting customers with their own relaxation. However, those customers can be very demanding and have expectations that are unrealistic. This is compounded by the abnormal levels of flexibility employees are demanded to keep and to work in quasi ‘on-call’ state given emergencies can happen any time and anywhere. Too often we find that employers fail to recognize the inherent difficulties and the stress of the positions and fail to create an environment that takes into account the inherent stress. They also fail to employ managers and supervisors who treat workers in humane and fair ways and allow hostile work environments to go unchecked.
We routinely represent tourism and hospitality workers in dealing with hostile work environments and discriminatory practices based on disabilities and failure to make reasonable accommodations. We also often hear of discriminatory practices based upon race, religion, sex, age and sexual orientation. We also observe that workers in this industry are often made to work through unpaid ‘lunch breaks’ because things get ‘too busy’. That is wholly improper and is wage theft. If you are working, you have an absolute right to be paid!
While most people do not want to have to take action against their employer, it always makes sense to know your rights and to become educated as to whether the things you are experiencing are improper.
If you are experiencing issues with tourism or hospitality industry position, contact us today.